Submitting a Luxyclad Warranty Application

Complete the form thoroughly: Fill out all required fields on the downloadable Form to ensure processing can proceed smoothly.

Get the form signed: The responsible party such as the property owner, contractor, subcontractor, or installer must sign the completed form.

Warranty registration deadline: Clients are required to register their warranty within 30 days of the project’s substantial completion date.

Send your signed warranty form for processing: Please email the completed and signed document to  info@luxyclad.com. Ensure that all required fields are filled out and the signature is included to facilitate the processing of your warranty application.

Installation

Product not installed in conformity with the LUXYCLAD® instructions; product that has not been maintained in accordance with LUXYCLAD® instructions; product that has been subjected to damage from misuse, negligence or accident, mishandling, shipping, processing, installation, modification, alteration, repair or part substitution. Labour or damage from scratches or abrasion after installation, standing water in horizontal installations, vandalism, abnormal use, lack of routine maintenance acts of god, falling objects, external forces, explosions, fire, riots, civil commotion’s, acts of war, or other such similar or dissimilar occurrences beyond L LUXYCLAD®’s control are not covered by the above warranties. The above warranties are exclusive and in lieu of all other warranties, whether expressed or implied, including, but not limited to, any warranty of merchantability or fitness for a particular purpose. Further, no representation, oral or written, of any representative of LUXYCLAD® may be substituted for the aforementioned limited warranties. To the extent permitted by law, LUXYCLAD® shall not be liable for direct, indirect, special, incidental, or consequential damages, which are expressly excluded from the above warranties. Any freight costs associated with the warranty claim, any costs for dismantling the defective part in order to replace it, and any installation costs associated with the replacement part(s) are not considered part of this warranty and will not be paid by LUXYCLAD®. This warranty excludes liability other than that expressly stated, including but not limited to any incidental or consequential damages.

Warranty Claims

Claims must be made in writing to LUXYCLAD LTD. within 30 days of the discovery of the defect(s) and within the specified warranty period. LUXYCLAD® requires that all warranty claims be accompanied by a copy of the original invoice and photograph(s) clearly identifying the defect(s) in question. Authorisation must be obtained prior to the beginning of any repair an d/or refi nishing work. Claims can be made by writing to LUXYCLAD LTD. at the Quality Department. After receiving such notice, LUXYCLAD® must be given a reasonable opportunity to inspect and verify the claim.

Product Replacement

LUXYCLAD® Limited has a commitment to continuous product development and improvement and therefore reserves the right to make approved substitutions in design or specifications

Loss or Damage in Transit

LUXYCLAD® cannot be held responsible for the loss or damage of products by common carriers. Please check the bill of lading carefully to ensure your product is in good order prior to signing it. After the product departs our plant(s), we are no longer responsible for any loss, damage, or shortage.

Maintenance

On an annual basis use a soft sponge or cloth, water and mild detergent, non-abrasive soap with the pH range of 5-9 to clean the powder-coated area of dirt, grim and other debris. Pressure washing and the use of harsh detergents or chemicals is not recommended. Include in your maintenance records the following: date, time, specific products used, name of maintenance person and their designation, maintenance company name and general condition of the powder-coated finish.

Luxylife™

Means the lifetime of the product (up to fifty (50) years or for as long as the original “owner” and/or “purchaser” named in the above shall live and own the property on which the material was originally installed.

Material: LUXYLIFE™ lifetime (up to 50 years) limited warranty guarantees against buckling, warping, rusting, corroding, and defects in material or workmanship on aluminum siding and soffit. 

Finishes: LUXYSHIELD™ 15 year limited finish warranty guarantees against cracking, chalking, colour retention, gloss retention, and adhesion.

Luxyshield™

Finishes: LUXYSHIELD™ 15 year limited finish warranty guarantees against cracking, chalking, colour retention, gloss retention, and adhesion.

Means the finish that has been applied to LUXYCLAD® architectural extrusions. Definitions are as follows; Cracking: visible cracks in LUXYSHIELD™ finish, Chalking refers to chalking in excess of that represented by No.8 rating based on ASTM D4214, colour retention: colour change not greater than five (5) CIE Lab units in accordance with ASTM 2244 section 6.3, colour change shall be measured on the exposed paint surface which has been cleaned of oil, grease, chalk, oxidized film or other contaminants, corresponding values shall be measured on the original retained batch panel. (Panel stored in the dark at temperatures below 30˚ C), Gloss retention: shall be measured on the exposed paint surface, which has been cleaned of oil, grease, chalk, oxidised film or other contaminants; corresponding values shall be measured on the original retained batch panel. (Panel stored in the dark at temperatures below 30˚ C), adhesion: when initially applied to test panels and measured by reference AAMA 2604-02 clause 7.4.2, will show no removal of the film

Terms & Conditions

The LUXYSHIELD™* warranty is subject to the following conditions: Normal atmospheric conditions exclude corrosive or aggressive atmospheres such as those contaminated with chemical fumes, salt or other corrosive elements, including areas within proximity of a body of salt water. LUXYCLAD® recommends a fresh water cleaning and maintenance program be in effect to prevent corrosion from accumulated deposits. LUXYCLAD® exclusive liability under this warranty, or otherwise, will be limited to refinishing and/or repairing, at LUXYCLAD® ‘s sole discretion, the defective powder coating. The warranty on any refinished, repaired or replaced coated metal supplied hereunder shall be for the remainder of the warranty period applicable to the originally coated metal. All warranty work will be performed by a company or contractor selected by LUXYCLAD LTD. Colour variance between the refinished and/or repainted product and the original shall not be indicative of a defect